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Q. I am a member of the public. Can I buy from this site?

A. This website is for trade customers only. However, if there is a specific product you are looking for, please contact us on 0117 938 0084 and we will endeavour to provide details of a stockist in your area.

Q. What is your minimum order value?

A. Within our van delivery area, the minimum order for free delivery is just £100 goods value.  For details of which areas we deliver to with our own vans, please visit our Delivery Info page.

Q. How quickly will my goods be delivered?
A. We deliver to most parts of our distribution area at least once a week. Please enquire for details of delivery arrangements in your area. 

Q. What is your returns policy on goods not sold?
A. Holleys Fine Foods does not offer a ‘sale or return’ policy on goods supplied.

Q. My goods have been damaged on delivery, what should I do?
A. Please contact us as soon as possible and certainly within 3 days, on 0117 938 0084 with your invoice number and account reference, and details of damaged item(s).

Q. I have received goods that I have not ordered?
A. You will need to report any wrongly delivered goods on 0117 938 0084 quoting your invoice number and account reference and details of item(s).

Q. I will not be able to sell a whole case; are singles available?
A. Yes, some of our products may be ordered in single item quantities.  Such items are overlayed with the text, 'single item'.

Q. What should I do if I do not receive everything I’ve ordered?
A. Occasionally, products may be ‘out of stock’ or  'not available'. This will be indicated on your despatch note and you will not have been charged for this product. Please re-order when you place your next order.

Q. Do you have an AWRS (Alcohol Wholesaler Registration Scheme) number?
A. Yes, it's XJAW00000100410.

 



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