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Frequently Asked Questions
Need help? You can call us on +44 (0)117 938 0084, email us or click here.
Q. I am a member of the public. Can I buy from this site?
A. This website is for trade customers only. However, if there is a specific product you are looking for, please contact us on 0117 938 0084 and we will endeavour to provide details of a stockist in your area.
Q. What is your minimum order value?
A. Within our van delivery area, the minimum order for free delivery is just £100 goods value. For details of which areas we deliver to with our own vans, please visit our Delivery Info page.
Q. How quickly will my goods be delivered?
A. We deliver to most parts of our distribution area at least once a week. Please enquire for details of delivery arrangements in your area.
Q. What is your returns policy on goods not sold?
A. Holleys Fine Foods does not offer a ‘sale or return’ policy on goods supplied.
Q. My goods have been damaged on delivery, what should I do?
A. Please contact us as soon as possible and certainly within 3 days, on 0117 938 0084 with your invoice number and account reference, and details of damaged item(s).
Q. I have received goods that I have not ordered?
A. You will need to report any wrongly delivered goods on 0117 938 0084 quoting your invoice number and account reference and details of item(s).
Q. I will not be able to sell a whole case; are singles available?
A. Holleys supply in whole cases only.
Q. What should I do if I do not receive everything I’ve ordered?
A. Occasionally, products may be ‘out of stock’ or 'not available'. This will be indicated on your despatch note and you will not have been charged for this product. Please re-order when you place your next order.
Q. Do you have an AWRS (Alcohol Wholesaler Registration Scheme) number?
A. Yes, it's XJAW00000100410.
Q. I'm a potential supplier to Holleys. How do I get in touch?
A. In the first instance please e-mail commercial@holleysfinefoods.com with a presentation outlining range available, pricing, current routes to market etc.
Pricing and Supply Chain Frequently Asked Questions:
Q. Have your prices been affected by global supply chain issues, political unrest and economic uncertainty?
A. Yes, to some extent although it varies by supplier. The main issues at the moment are fuel costs, the availability or price of key ingredients, and third party supply disruption especially from China and the Ukraine.
Q. How likely is it that the product I want will be unavailable?
A. Our availability overall ranges between 95-98% and has stayed consistently high even during Covid. Many of our suppliers are small artisan British companies who are less impacted by international volatility or mass-produced ingredient shortages, and we maintain excellent relationships with them that help ensure you can access the products you need.
Q. How often do you review pricing?
A. We review our pricing every 2 weeks and update lines if a supplier has made a major change that we need to reflect.
Q. How will you let me know about any change to your pricing?
A. Our website always shows the most up to date pricing - please refresh your browser and check by product or code. We also send an email notifying of updated prices for the products featured in our catalogues. Prices in our catalogues are correct at the time they go to print but should be used as an indication only, especially if it’s some time since the print date (which you can find on the inside front cover of each catalogue).
Q. Will you change prices once I’ve placed my order?
A. Once you’ve placed your weekly order Holleys will honour the price shown on your order confirmation even if something changes. However the prices of some seasonal pre-order products may vary if a supplier passes on an exceptional price rise. We always try to minimise this but in some instances prices or availability can change. If this happens you’ll receive an updated order confirmation with the amended prices and total shown.